The reputation management agency that protects your narrative when it matters most.
Every organization has an issue waiting to happen. What separates a contained issue from a full-blown crisis isn't the incident itself, it's how prepared you are to respond.
At Talk Shop, we believe in facing challenges together. Our approach to reputation management and crisis communications blends proactive brand-building and planning, with the rapid-response brands need when a crisis actually hits.
Real-time monitoring
Senior crisis specialists
A reputation management firm
Need help now? Contact Our Crisis Team
Reputation Management Redefined: Proactive Strategy, Rapid Response
What It's Like to Work with a Top Reputation Management Firm in North America
What It's Like to Work with a Top Reputation Management Firm in North America
Talk Shop operates out of collaborative office hubs in Toronto, Vancouver, and Los Angeles, giving our team a cross-border view of both Canadian and US media landscapes, which is critical when a reputation issue doesn't stop at a border.
That structure is what makes us a reputation management firm brands turn to for cross-market issues: the same senior team that manages a Canadian brand's reputation can step directly into a US media cycle without a learning curve, and vice versa.
As a business reputation management partner, we also don't operate reputation work in isolation. Crisis response is planned alongside public relations, corporate communications, and social media, so a brand's messaging stays consistent across every channel during a sensitive moment. Whether you need long-term reputation strategy or need to get help with online reputation crisis management today, the same integrated team is behind both.
Frequently Asked Questions Regarding Online Reputation Management
How quickly can you respond during an active reputation crisis?
At Talk Shop, we’re able to mobilize quickly and without notice. We know time is of the essence in a true crisis situation, especially in today’s online world. We can frontload communications quickly in the first hours and days so your stakeholders are never left in an information vacuum.
What's the difference between reputation management and crisis management?
Reputation management focuses on long-term reputation and trust building. This includes ongoing monitoring, content and thought leadership development, and SEO work that creates a strong baseline. It can encompass all lines of communications (i.e. public relations, internal communications, digital communications, influencer relations, events, public affairs, etc.). Whereas crisis management is a rapid response to an active, and fast moving issue that threatens your corporate reputation.
Talk Shop offers reputation management, as well as crisis response, all under one roof with a senior team who have extensive experience.
Can you actually remove negative content or reviews?
In some cases, negative content or reviews can be removed, particularly when they violate platform policies or there are legitimate grounds for a takedown. When removal isn’t possible, we focus on the bigger picture: responding appropriately, strengthening your brand narrative, and ensuring credible, accurate information is easier for audiences to find.
Do you work with businesses outside Canada?
Yes. We have offices in Toronto, Vancouver, LA and New York, and can service clients in Canada, the United States, and beyond.
Let’s Talk Shop.
